Privacy Policy

1. Information We Collect

1.1 Information You Provide to Us

We collect information that you voluntarily provide to us when you:

• Purchase Services: Name, email address, business name, billing address, payment information
• Complete Intake Forms: Business information, revenue data, employee count, operational details, strategic goals
• Contact Us: Name, email address, phone number, message content
• Subscribe to Communications: Email address, communication preferences
• Participate in Referral Program: Name, contact information, referral details

1.2 Information Automatically Collected

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, click data, referral URLs
• Location Data: General geographic location based on IP address
• Cookies and Similar Technologies: See Section 4 for details

1.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Processors: Transaction confirmation and payment status
• Analytics Providers: Google Analytics, Facebook Pixel data
• Marketing Partners: Campaign performance data
• Social Media Platforms: LinkedIn, Facebook profile information (if you connect your account)

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Service Delivery

• Process and fulfill your orders for Business Studios, SEO Studios, Financial Studios, Operations Studios, Growth Studios, and Web Studios
• Create customized strategic frameworks and deliverables
• Communicate with you about your projects and deliverables
• Provide customer service and respond to inquiries

2.2 Business Operations

• Process payments and prevent fraud
• Maintain and improve our website and services
• Analyze usage patterns and optimize user experience
• Conduct research and development

2.3 Marketing and Communications

• Send you promotional materials about our services (with your consent)
• Provide information about Business Suite Bundles and special offers
• Administer referral programs and rewards
• Send transactional emails (order confirmations, delivery notifications)

2.4 Legal and Compliance

• Comply with legal obligations and regulations
• Enforce our Terms of Service and other agreements
• Protect our rights, property, and safety
• Resolve disputes and prevent fraud

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Payment Processors: Stripe, QuickBooks (for payment processing)
• Email Service Providers: Lemlist (for email campaigns and communications)
• Analytics Providers: Google Analytics, Facebook Pixel (for website analytics)
• Project Management: ClickUp (for project tracking and client management)
• Hosting Providers: WordPress hosting services
• Communication Tools: Intercom/Drift (for live chat)

3.2 Business Transfers

If Apex Studios is involved in a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as part of that transaction.

3.3 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders, subpoenas, or legal processes
• Government or regulatory requests
• Protection of our legal rights or safety
• Investigation of fraud or security issues

3.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

4. Cookies and Tracking Technologies

4.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. We use cookies and similar tracking technologies to enhance your browsing experience and analyze website performance.

4.2 Types of Cookies We Use

4.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to:

• View and delete cookies
• Block third-party cookies
• Block cookies from specific websites
• Block all cookies
• Delete all cookies when you close your browser

Note: Disabling cookies may affect the functionality of our website and limit your access to certain features.

4.4 Third-Party Tracking

We use the following third-party tracking services:

• Google Analytics: Google Privacy Policy
• Facebook Pixel: Facebook Privacy Policy
• Google Ads: Google Ads Privacy

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption: SSL/TLS encryption for data transmission
• Secure Storage: Encrypted storage of sensitive information
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Audits: Periodic security assessments and vulnerability testing
• Secure Payment Processing: PCI-compliant payment processors (Stripe, QuickBooks)

Important: While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention Periods:

• Account Information: Retained while your account is active and for 7 years after account closure (for legal and tax purposes)
• Transaction Records: Retained for 7 years to comply with Canadian tax and accounting regulations
• Project Deliverables: Retained for 2 years after project completion
• Marketing Communications: Retained until you unsubscribe or request deletion
• Website Analytics: Aggregated data retained indefinitely; individual data retained for 26 months (Google Analytics default)

After the retention period expires, we will securely delete or anonymize your personal information.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

7.1 Canadian Residents (PIPEDA)

• Right to Access: Request a copy of the personal information we hold about you
• Right to Correction: Request correction of inaccurate or incomplete information
• Right to Withdraw Consent: Withdraw consent for marketing communications at any time
• Right to Complain: File a complaint with the Office of the Privacy Commissioner of Canada

7.2 Quebec Residents (Law 25)

If you are a Quebec resident, you have additional rights under Quebec’s Law 25, including:

• Right to Portability: Request your personal information in a structured, commonly used format
• Right to De-indexing: Request removal of personal information from search engines (in certain circumstances)

7.3 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

• Email: privacy@apexstudioshub.com
• Mail: Apex Studios, 503 Ave Andre Chartrand,Vaudreuil-Dorion, QC J7V 0M1, Canada

We will respond to your request within 30 days or as required by applicable law.

8. Third-Party Services

Our website may contain links to third-party websites and services that are not operated by Apex Studios. This Privacy Policy does not apply to third-party websites, and we are not responsible for their privacy practices.

8.1 Third-Party Integrations

We use the following third-party services and platforms:

We recommend reviewing the privacy policies of these third-party services to understand their data practices.

9. International Data Transfers

Apex Studios is based in Canada and operates primarily within Canada. However, some of our service providers may be located outside of Canada, including in the United States. When we transfer your personal information internationally, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses with service providers
• Data processing agreements that comply with applicable privacy laws
• Verification that recipient countries have adequate data protection standards

By using our website and services, you consent to the transfer of your information to countries outside of Canada, which may have different privacy laws than Canada.

10. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information and terminate the child’s account.

For children aged 13-18, we provide additional privacy protections and recommend parental supervision when using our website.

If you believe we have collected information from a child under 13, please contact us immediately at privacy@apexstudioshub.com.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated Privacy Policy on our website with a new “Last Updated” date
• Sending you an email notification if the changes are significant
• Requesting your consent if required by applicable law

Your continued use of our website and services after changes are posted constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.